Shipping Policy

Effective Date: 01.12.2024

At iLucious, we strive to deliver your orders as promptly and efficiently as possible. This Shipping Policy outlines the terms and conditions for shipping, delivery, and associated responsibilities. By placing an order with us, you agree to these terms.

1. Processing Times

Orders are typically processed within 1 to 3 business days, excluding weekends and public holidays.

During peak periods or due to unforeseen circumstances, processing times may be extended.

We make every effort to process orders promptly, but we are not liable for delays caused by events outside our control, such as inventory shortages, payment verification, or technical issues.

2. Delivery Times and Carriers

Delivery times vary based on your location and the selected shipping method.

Standard shipping typically takes 3 to 7 business days after processing.

Express shipping typically takes 3 to 5 business days after processing.

All shipments are handled by third-party carriers. Once an order is dispatched, we are no longer responsible for its handling, delays, or loss.

Any delivery issues must be resolved directly with the carrier.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on the weight, size, and destination of your order.

Where applicable, free shipping is available only to eligible regions and under specific promotional conditions.

For international shipments, any customs fees, taxes, or duties are the sole responsibility of the recipient.

4. Lost, Delayed, or Damaged Parcels

Once your order is dispatched, we are not responsible for lost, delayed, or misrouted deliveries caused by the carrier or incorrect shipping information provided by the customer.

If an item arrives damaged, please notify the carrier immediately and file a claim.

We may assist in providing documentation to support your claim, but we are not liable for the final resolution.

5. Shipping Restrictions

We currently ship to Europe and the United Kingdom.

If you are unsure whether we deliver to your location, please contact us at support@iLucious.com before placing your order.

If a delivery attempt fails due to an incorrect address or an inability to contact the recipient, the order may be returned to us.

Additional shipping charges may apply for redelivery.

6. Force Majeure

We are not responsible for delays or delivery failures caused by events beyond our control.

Such events may include natural disasters, strikes, industrial actions, government restrictions, or technical failures affecting carriers.

7. Tracking and Updates

Once your order is dispatched, you will receive a tracking number via email (if applicable) so you can monitor the delivery status.

It is the customer’s responsibility to monitor the tracking information and coordinate with the carrier for any updates or redelivery arrangements.

8. Return to Sender

If a parcel is returned to us due to an incorrect address, failure to collect the parcel, or any issue not caused by us, the following applies:

Reshipping fees will be charged to the customer.

Refunds for the product will be issued only upon receipt of the returned parcel in its original condition.

The original shipping cost will not be refunded.

9. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Changes will be effective immediately once posted on our website.

10. Contact Information

If you have any questions or concerns about your order or this policy, please contact us at:

Email: support@iLucious.com